SMS reminders
Improve your customer journey with text message notifications.
SMS is proven to be the most accepted form of communication. Most texts are opened, read and acknowledged within 5 minutes of being received, and with over 5 billion people globally sending and receiving messages, it’s easier than ever to keep in touch with your customers. SMS reminders (commonly known as text alerts) are a crucial tool to help you automate part of the customer journey, saving you time and resources, and keeping your customers satisfied.
The opportunities are endless, from appointment reminders, restaurant bookings to order confirmations and delivery updates, keeping your customers informed at key times can improve satisfaction and reduce non-attendance.
How easy is it to send SMS reminders?.
Make sure your customers never miss an appointment, payment, or event again! Our SMS reminders make it easy to send quick, automated text messages at just the right time.
You can easily add text notifications to your website, software, or app using our SMS API. Or, if you prefer a simpler approach, you can send or schedule messages on the go with our email to SMS service or Oello, our code-free SMS app.
Get started in a few simple steps
Sign up for an account
Click the ‘Connect Today’ button to register. As part of the sign-up process, choose how you’d like to send messages—whether through our SMS API, email to SMS, or Oello platforms.
Receive your login details
Once you’ve chosen your connection method, we’ll give you a quick validation call. After that, we’ll email your login details along with instructions on how to start using the chosen connection platform.
Update your Privacy Policy
SMS reminders can be a great part of your communication strategy. Since they’re used to notify, update, or inform, there’s no need for special permissions or opt-outs. Just make sure to mention SMS notifications in your Privacy Policy.
Send some test messages
Before you go live, send a few test messages to check everything works smoothly. If you run into any issues, don’t worry—we’re here to help and make sure everything runs just the way you need it to.
How effective are text notifications?.
SMS reminders are one of the fastest and most reliable ways to reach people. They can be sent to any phone, anywhere in the world, and are delivered instantly. That’s why businesses of all sizes use SMS to keep in touch with their customers. Whether it’s appointment reminders, payment alerts, or delivery notifications, text notifications are a simple and effective way to get your message across.
We’ve worked closely with businesses to develop SMS solutions tailored to their needs. Below are just a few ways our customers are using text messaging to improve communication and engagement.
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Automate the customer journey with SMS
Make your customer communication effortless with automated text messages. Save time by replacing manual updates with instant SMS notifications. Via your software automatically confirm bookings, update order progress, share delivery dates, or request feedback—keeping customers informed every step of the way.
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Scheduled SMS reminders for key dates
Use our SMS API to send automatic reminders for MOTs, vehicle servicing, and repairs. Set up scheduled messages to notify customers when their vehicles are ready or due for their next visit. Enable two-way SMS so customers can confirm or reschedule with a simple reply.
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One-time passcodes for secure logins
Add an extra layer of security to your app or website with SMS one-time passwords (OTPs). Our SMS API makes it easy to send single-use codes, helping users log in safely and securely.
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SMS web-links for instant document access
Go paper-free and give customers direct access to important documents via SMS. Send authentication codes for secure logins, then follow up with a personalised link to view, approve, or e-sign their private documents—all in one simple text message.
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Real-time delivery notifications with geo-fencing
Keep customers updated on deliveries by linking SMS notifications to your GPS tracking system. Set up geo-fenced alerts for each delivery postcode, so customers know exactly where their order is and when it will arrive.
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Send bulk SMS straight from your mobile
Sending bulk texts has never been easier! Instantly reach all your business contacts using just your mobile—no apps, no logins. Simply send a normal text to a dedicated number, and we’ll take care of the rest, delivering your message to everyone or a selected group from your address book.
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Trackable SMS links for better customer engagement
Make your SMS campaigns more powerful with personal, trackable links. Each recipient gets a unique mini-URL, so you can see exactly who clicks and who doesn’t. Whether you’re directing customers to a webpage, contact form, or personalised document, you’ll have clear insights into engagement—helping you follow up more effectively.
Clear & effective SMS reminder templates.
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Cut down on no-shows with reliable SMS reminders
Missed appointments can disrupt your schedule and impact revenue. Automated SMS reminders serve as gentle prompts, ensuring clients remember their bookings. This not only streamlines your operations but also enhances customer satisfaction by offering timely nudges.
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Keep customers in the loop with delivery text notifications
Customers appreciate being informed about their orders. Sending SMS notifications at key stages—like dispatch and delivery—keeps them updated in real-time. Given the high open rates of text messages, this approach ensures your communications are promptly seen, leading to a smoother customer experience.
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Share urgent updates fast with trusted text alerts
When immediate action is required, SMS alerts are invaluable. Whether it’s a sudden change in schedule or an emergency notification, texts reach recipients swiftly, ensuring they’re informed without delay. This rapid communication fosters trust and demonstrates your commitment to keeping clients informed.
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Notify clients about critical service changes via SMS updates
Service disruptions or significant changes can be challenging. Sending SMS updates ensures clients are promptly aware of any alterations, allowing them to adjust accordingly. This proactive communication minimises inconvenience and underscores your dedication to transparency.
